Customer Service Representative Job at God is Good Logistics (GIGL)

Organisation: God is Good Logistics (GIGL)

Job Title: Customer Service Representative.

Qualifications: OND/HND/BSC in any field.

Job Type: Full Time

Location: Anambra , Delta , Edo , Lagos.

GIGL prides itself as a Leading Logistics Company in Africa. It was Founded in 2012, and since then it has distinguished itself in terms of excellent service delivery and has a clear defined market path across Africa.

We are expanding rapidly with scores of local branches in Nigeria, Ghana and United States of America with a wide robust global network providing domestic and international, intra and inter-state express delivery services.

Our services are clearly visible in the areas of freight forwarding, haulage services, mail room services, warehousing and distribution services and e-commerce logistics. Our rapid growth has largely been propelled by an excellent team of professionals.

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Applications are invited from qualified and interested candidates to apply for the position of a customer service representative at GIG logistics.

Job Description:

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer clients questions correctly. 
• Processingorders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives. 
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• 1 year in Customer Service experience in a reputable organization
• Ability to stay calm when customers are stressed or upset.
• Ability to make use of Microsoft Office.
• Experience working with customer support.

Salary:

N85,000 – N120,000 monthly.

Method of Application:

Interested and qualified candidate for “Customer Service Representatives at GIG Logistics” should send their CV to: hansongiglogistics@gmail.com using the “Job Title and Location” (example: Customer Service Representative – Edo) as the subject of the email. (Tip: Learn how to write a Professional CV)

Deadline: November 27, 2020