After Sales Manager Job At Jumia

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Organisation: Jumia Nigeria

Location: Lagos

Job Title: After sales Manager (Full Time)

Department: Services - fulfilment - Aftersales


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Jumia is a leading e-commerce platform in Nigeria and Africa at large. It is built around a market place, Jumia logistics, JumiaPay. These market place helps millions of  buyers and sellers to connect and transact. Jumia logistics makes it possible to deliver millions of packages through our network of local partners. JumiaPay facilitates the payment of online transactions for Jumia's ecosystem. Jumia offer opportunities in a vibrant and booming environment, creating new jobs, new skills and empowering a new generation.

Application are invited from Interested and qualified candidates to apply for the position of an After sales Manager.

Job Objectives:

  • Responsible for accurately processing return of items from customers by evaluating the customer claims and products details.
  • Manages the process for items going to inventory, vendors and customers.

Key Responsibilities

Aftersales Process and Team Management:

  • Oversee the process of receiving and reconciliation of packages from Network team
  • Ensure that proper quality check is done on each item that comes to the aftersales to ascertain customer claims
  • Prevent losses through continuous process monitoring and tracking of all items processed by aftersales.
  • Queue management of items in transit to and items received at the aftersales
  • Performance management including appraisals and training of the Aftersales team on new systems improvements 
  • Improve overall efficiency in Aftersales by suggesting systems improvement 
  • Escalate issues to senior management within an appropriate time frame and provide fulfilment manager with end of day / shift handover information. 
Qualifications and Requirements:
  • Bachelor’s degree (Logistics Supply Chain,) or a good degree
  • Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc
  • Minimum of 4 years FMCG, or warehouse management or order management experience      
  • Experience with quality assessment and control management
  • Experience managing an aftersales process in FMCG or E-Commerce will be an added advantage 
  • Performance-driven, ability to handle pressure and be able to meet strict deadlines.        
  • Attentionto detail and high level of accuracy and precision.       
  • Self-organization, coordination, prioritization, follow up and problem-solving skills.      
  • Excellent communication skills (written and verbal)    
  • Strong interpersonal skills and the ability to motivate staff.
We Offer
  • A unique experience in an entrepreneurial, yet structured environment
  • The opportunity to become part of a highly professional and dynamic team working around the world
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Dealine: Not Specified
Method of Application:
Interested and qualified candidates should click the "APPLY NOW" button below.
        APPLY NOW

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